In the unlikely event that your Omoda Jaecoo encounters a mechanical breakdown, you can benefit from our Omoda Jaecoo Roadside Assistance Program. This service offers you total peace of mind 24 hours a day, every day, Australia-wide*.

Omoda Jaecoo Roadside Assistance is not just there to get you going again if your car breaks down. It is also there to assist with human error, such as running out of fuel or locking your keys inside the car. Should you require roadside assistance, please call 1800 MY OJAU (1800 696 528) and quote your vehicle’s registration number or the VIN number indicated on your vehicle’s compliance plate.

Enjoy total peace of mind with Omoda Jaecoo Roadside Assistance. The program may be valid for up to 8** years from the first date of registration. Please note that some assistance is subject to specific monetary allowances and all decisions about the provision of benefits are at the discretion of the Omoda Jaecoo Service Provider. Omoda Jaecoo Roadside Assistance is currently provided through Assist Australia Pty Ltd. The following explanation is not inclusive of all potential eventualities. You are welcome to contact our Customer Care Team if you require more details or have any further questions. The contact number is 1800 MY OJAU (1800 696 528) and the office hours are Monday to Friday, 8:30am to 5:00pm (EST).

*Excludes Fraser Island, Horn Island, Kangaroo Island, King Island, Moreton Island, Nhulunbuy, and Thursday Island.

**First 12 months are gifted from the date of first registration. Subsequent years are extended by 12 months with every scheduled Capped Price Service at an authorised Omoda Jaecoo dealer, up to 96 months (8 years) of age.

PROGRAM SUMMARY

• Events Covered

• Mechanical Breakdowns

• Flat Tyres

• Flat Battery

• Locked-In Keys

• Out of Fuel

Assistance Includes

• Mechanical assistance at roadside

• Towing if your vehicle is unable to be mobilised at the roadside

• Emergency fuel provision

• Change of tyre/wheels

• Replacement battery service

• Taxi fare

• Driver mobility

• Accommodation

PROGRAM BENEFITS

Mechanical Related

The Omoda Jaecoo Service Provider will attempt to rectify any non-collision or non-insurance-related mechanical failures that have disabled the vehicle and made it unsafe or unable to be driven.

Non-Mechanical Related

The Omoda Jaecoo Service Provider will attempt to assist your vehicle should it become disabled due to an automotive-related (non-mechanical) incident as described below.

Wheels and Tyres

The Omoda Jaecoo Service Provider will replace the damaged tyre/wheel with the vehicle’s serviceable spare, provided it is roadworthy and compatible. Where the spare is not serviceable or compatible, a tow to the nearest suitable facility will be provided at the driver’s expense. If the spare is damaged or unmaintained, assistance can be arranged at the driver’s cost.

Flat Battery

The Omoda Jaecoo Service Provider will provide a battery boost and other practical roadside assistance to start your vehicle. If a new battery is required and your vehicle is still within the battery warranty period, costs will be covered by Omoda Jaecoo. Outside the warranty period, the replacement battery cost will be the driver’s responsibility. A tow may be provided if the vehicle cannot be mobilised at the roadside.

Lockout

If your vehicle is inaccessible due to locked-in or lost keys, and a spare key cannot be arranged, the Omoda Jaecoo Service Provider will attempt to open your vehicle—subject to proof of ownership or authority to drive. The owner or driver may be required to sign an indemnity form.

If necessary, a tow to an authorised Omoda Jaecoo retailer will be arranged at Omoda Jaecoo's expense. Locksmith services, if requested, will be at the driver’s expense.

Out of Fuel (Not LPG)

Where possible, the Omoda Jaecoo Service Provider will supply enough fuel to reach the nearest service station. If this isn’t practical, a tow will be arranged at the driver’s expense.

(EV) Out of Charge

The Omoda Jaecoo Service Provider will provide sufficient charge to continue your journey or, if that is not possible, arrange a tow to the nearest accessible and compatible EV charging station.

Towing

If your vehicle cannot be made mobile at the roadside, it will be towed to the nearest authorised Omoda Jaecoo retailer.

Caravan/Trailer Towing

If a caravan or trailer is being towed by an eligible vehicle that breaks down, a tow to safety may be provided from an unsafe roadside location at Omoda Jaecoo’s expense. Additional towing beyond this may be arranged at the driver’s cost.

Taxi Service

A taxi journey (up to $100) will be provided if the vehicle is cleared for towing and cannot be mobilised at the roadside.

Off-Road Assistance

May be provided at the driver’s expense if the vehicle is bogged or disabled off-road.

Customer Support Services

 The following Customer Support Services may be provided should your vehicle meet the following criteria

1. The vehicle experiences

a. A (non-collision) mechanical fault

b. A (non-collision) non-mechanical automotive-related driver fault

2. The vehicle is deemed un-drivable by the Chery Service Provider and towing to a repairer as been arranged

3. The Vehicle cannot be repaired and mobilised on the same date.

Car Rental

Rental may be provided for up to 5 days if the breakdown occurs more than 100 km from home and repairs take over 24 hours. Subject to availability and driver meeting rental criteria. Coverage excludes excess km, fuel, insurance excess, relocation, and deposits.

Accommodation

Up to 5 nights of accommodation may be provided under the same conditions as above. Coverage includes room rental only and excludes any additional surcharges or personal costs.

PROGRAM CONDITIONS

Remote Areas

Where your vehicle breakdown occurs in a remote (sparsely populated) area, Omoda Jaecoo Roadside Assistance will be provided by the Omoda Jaecoo Service Provider. However, service delivery may be subject to lengthy delays due to distance, service provider availability, and accessibility.

Towing Limitations

Towing will only be provided for vehicles weighing less than 3,500kg GVM at the time of breakdown. If your vehicle exceeds this limit, towing will be offered at the driver’s expense.

Service Limitations

Omoda Jaecoo Roadside Assistance services will be refused where the Chery Service Provider attends a roadside assistance call and under initial inspection reasonably determined that:

1. The vehicle was participating in any form of motorsport; or

2. The driver was engaged in unlawful activity or under the influence of alcohol or drugs; or

3. The vehicle has undergone major body modifications; or

4. There is a perceived safety risk in the opinion of the Omoda Jaecoo Service Provider.

Trafficable Roads

Service will only be provided to vehicles disabled on constructed roads/driveways legally trafficable by standard two-wheel drive vehicles and service vehicles. Exceptions may apply for All-Wheel Drive vehicles (see Off-Road Assistance).

Vehicle Rescue

If your vehicle becomes disabled off a legally trafficable road—such as on beaches, fields, or creek beds vehicle rescue may be arranged at the discretion of the Omoda Jaecoo Service Provider at the driver’s expense.

Bogged Vehicle Recovery

Assistance will be provided if the vehicle is bogged on a trafficable road and no special equipment (e.g., power winches, extended cables) is required. Additional support may be provided for All-Wheel Drive vehicles.

Special Equipment

If special equipment is required to deliver the service, or if the Omoda Jaecoo Service Provider needs to return to obtain such equipment, additional charges may apply and will be at the driver’s expense.

Natural Disasters / Industrial Disputes

Omoda Jaecoo reserves the right to alter or provide alternative assistance in cases of natural disasters (e.g., flood, storm, fire) or industrial disputes. If the vehicle cannot be accessed, the provider will offer reasonable alternative support. This is at Omoda Jaecoo’s discretion and will not be unreasonably withheld.

Collision / Accident

If the vehicle is damaged due to a collision or any event typically covered by insurance (including mechanical failure caused by impact), towing is not provided under this program. Assistance may be arranged at the driver’s expense.

Home Assistance

Assistance will be provided at the home address under the same terms as roadside assistance. However, during peak times, roadside calls will be prioritised over home-based calls.

Unattended Vehicles

Service will not be provided to unattended vehicles. The vehicle’s owner or an authorised representative (with a valid driver’s licence) must remain with the vehicle until help arrives.

If the vehicle is found unattended and the service provider cannot wait due to demand or other limitations, the callout will be aborted. Any follow-up requests for the same issue will be charged to the driver.

Attempted Repairs

If a third-party repair attempt has caused further issues and the vehicle cannot be started or driven without risk, service may be refused. Any such assistance will be at the driver’s cost.

Cargo

Omoda Jaecoo and its providers accept no responsibility for any damage, loss, or delay related to cargo in the vehicle during roadside assistance or towing.

Taxis

Taxis are not covered under this program. Assistance for taxis may be arranged at the driver’s cost.

Neglect and/or Abuse

Omoda Jaecoo will not cover increased costs due to:

Product abuse or neglect. In such cases, assistance will only be available at the driver’s expense.

Repeated similar incidents where the cause is deemed to be the owner/driver’s actions. In such cases, Omoda Jaecoo may suspend service and notify all parties within 30 days.

Repair Costs

Omoda Jaecoo is not responsible for any part or repair costs unless covered under this program or the applicable 8-year manufacturer warranty policies (including extensions).

Vehicle in Retailer Care

If roadside assistance is required while the vehicle is in the care of an authorised Omoda Jaecoo retailer, services will be provided at the expense of Omoda Jaecoo.

PRIVACY STATEMENT

Your personal information is collected by Assist Australia Pty Ltd to provide and administer roadside assistance, including services delivered by third parties. Assist Australia may share your information with Omoda Jaecoo, our contractors, service providers, agents, sub-contractors, and related corporate bodies (e.g., towing services, rental agencies, IT providers) for these purposes or as required by law.

If you provide information on behalf of another person, you warrant that you have their consent and authority to do so.

If you provide personal information about another person to us or our agents or contractors, you warrant that this information is provided with the consent of the individual concerned and that you have the authority to act on their behalf.

For more information about how Assist Australia approaches privacy, please contact Privacy Officer at Assist Australia, Level 4, 473 Bourke Street, Melbourne, Victoria 3000 or by email.

at privacy@theamsgroup.com.au or read our Privacy Policy (available at www.assistaustralia.com.au). Our Privacy Policy contains information about how you can gain access to or seek correction of personal information that Assist Australia holds about you. It also contains information about how you can make a privacy complaint and how Assist Australia will deal with it.